Privacy Policy

Last Updated: March 09, 2025

At Dalat English Village (DEV), we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (http://dalatenglishvillage.com), enroll in our courses (IELTS, English conversation, or children’s English programs), or interact with us online or offline. We aim to be transparent about our practices and ensure you feel confident entrusting us with your information.

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, please contact us at the details provided below.

1. Information We Collect

We collect different types of information to provide and improve our services. The information we collect falls into the following categories:

a. Personal Information You Provide

We may collect personal information you voluntarily provide when you interact with us, such as:

Name: When you register for a course, contact us, or subscribe to our newsletter.
Contact Details: Including your email address, phone number, and mailing address.
Payment Information: Such as credit card details or bank account information when you pay for our courses (processed securely via third-party payment gateways).
Course Preferences: Details about the courses you’re interested in (e.g., IELTS, conversational English, children’s programs).
Feedback or Inquiries: Information you share when you submit inquiries, feedback, or participate in surveys.

b. Information Collected Automatically

When you visit our website, we may automatically collect certain data using cookies, web analytics tools, and similar technologies:

Device Information: Including your IP address, browser type, operating system, and device identifiers.
Usage Data: Such as pages visited, time spent on our site, links clicked, and referral sources (e.g., how you arrived at our site).
Location Data: Approximate location based on your IP address (e.g., city or region), unless you provide explicit consent for more precise tracking.

c. Information from Third Parties

We may receive information from third-party platforms or partners, such as:

Social Media: If you interact with us via platforms like Facebook or Instagram, we may collect your public profile information (e.g., username).
Payment Processors: Confirmation of payment transactions from secure third-party providers.

d. Children’s Information

Our services are not directed at children under 13 years of age. If we learn that we have unintentionally collected personal information from a child under 13 without parental consent, we will take steps to delete it immediately. Parents or guardians who believe their child has provided us with information should contact us promptly.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To process your course registrations, schedule classes (in-person or online), and deliver educational content tailored to your needs.
To Communicate: To send you updates about your courses, respond to inquiries, or notify you of promotions, new services, or schedule changes.
To Process Payments: To facilitate secure transactions for course fees via trusted third-party payment processors.
To Improve Our Services: To analyze website usage, understand user preferences, and enhance our teaching methods and course offerings.
To Market Our Services: To send you newsletters, promotional offers, or event invitations (you may opt out at any time).
To Ensure Security: To detect and prevent fraud, unauthorized access, or other harmful activities on our website.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following circumstances:

Service Providers: With trusted third parties who assist us in operating our website and delivering services (e.g., hosting providers, payment processors, email services). These providers are contractually obligated to protect your data.
Legal Compliance: If required by law, regulation, or legal process (e.g., court order), we may disclose your information to authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with notice provided to you where possible.
With Your Consent: We may share your information with other parties if you explicitly agree (e.g., sharing your success story as a testimonial).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Essential Cookies: Necessary for the website to function (e.g., maintaining your session).
Analytics Cookies: To track website performance and user behavior (e.g., via Google Analytics).
Marketing Cookies: To deliver personalized ads or content based on your interests.

You can manage your cookie preferences through your browser settings. Disabling cookies may limit some website functionality. For more details, please review our Cookie Policy (if available on the site).

5. How We Protect Your Information

We take reasonable measures to safeguard your personal information, including:

Encryption: Using secure protocols (e.g., SSL) to protect data transmitted online.
Access Controls: Limiting access to your data to authorized personnel only.
Secure Storage: Storing your information on protected servers.

While we strive to protect your data, no system is completely immune to risks. If a data breach occurs, we will notify affected users promptly as required by applicable laws.

6. Your Rights and Choices

You have certain rights regarding your personal information:

Access: Request a copy of the data we hold about you.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request that we delete your data, subject to legal or operational requirements.
Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in our messages or contacting us directly.

To exercise these rights, please contact us at the details below. We will respond to your request within a reasonable timeframe, typically within 30 days.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including:

For the duration of your enrollment in our courses.
As required by law (e.g., tax or accounting obligations).
To resolve disputes or enforce agreements.

Once no longer needed, we securely delete or anonymize your data.

8. International Data Transfers

Dalat English Village (DEV) is based in Vietnam. If you access our services from outside Vietnam, your data may be transferred to and processed in Vietnam or other countries where our service providers operate. We ensure that such transfers comply with applicable data protection standards.

9. Third-Party Links

Our website may contain links to external sites (e.g., social media platforms, payment gateways). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The “Last Updated” date at the top of this page indicates when the policy was last revised. Significant changes will be communicated to you via email or a prominent notice on our website. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

Phone: 0917 652 655
Email: dalatenglishvillage@gmail.com
Address: Dalat English Village, Da Lat, Vietnam (specific address to be added if applicable)

We are here to assist you and will respond to your inquiries as soon as possible.

Dalat English Village (DEV) values your trust and is dedicated to maintaining the confidentiality and security of your personal information. Thank you for choosing us as your partner in English learning!